The No-Show Problem
Patient no-shows are a significant burden in any ambulatory setting. Without automated reminders, staff shoulder the burden of manual confirmation calls — time that could be spent on higher-value work. Automated reminder systems consistently cut no-show rates in half, from approximately 7% down to 3.5%.
Once a patient responds — confirm, cancel, or reschedule — the practice is notified instantly and a full report is generated. No staff follow-up required.
Delivery Channels
- Interactive Voice Response (IVR) — personalized voice message with keypad response
- SMS Text — reply-based confirmation with instant reporting to the practice
- E-mail — click-to-confirm with immediate schedule update
The system routes each patient to their preferred channel automatically based on prior response behavior — no per-patient configuration needed.
What Can Be Automated
- New patient visit reminders
- Follow-up appointment confirmations
- Procedure and pre-op reminders
- Discharge follow-up outreach
- Wellness and preventive care reminders
- Patient satisfaction surveys post-visit
- Balance and billing reminders
- Patient outreach campaigns
Scalable & Flexible
Multi-provider, multi-clinic, and multi-location configurations are supported from a single account. Templates are customizable per specialty, provider, or visit type. Text-to-speech and client-recorded messages are both supported — from a solo practice to a large hospital system.
Cloud-based, no hardware or software to install. Flat per-provider billing with a 99.9% availability SLA and 24×7 active monitoring.